Terms and Conditions
Please note all test claims have been verified using methods independently approved by the UK's National Physical Laboratory.
Tech21 UK Limited ("Tech21/we/us") refers to the owner of the website whose registered office is:
Tech21 UK Limited
5 Kew Road
VAT Number: GB876899333
Registered Number: 5630013
Registered in England.
1.1 These terms and conditions and any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together "Terms") apply to all orders submitted by you for our website. Please read the Terms carefully.
Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau, or the equivalent in your country (if any).
1.2 Please save or print a copy of these Terms and Conditions for future reference.
1.3 References to ‘We’ in the Customer Service Information refers to Tech21 as the context permits.
2. Acceptance of orders
2.1 After submitting an order, Tech21 will send you an order confirmation email with your order number and details of the products you have ordered from Tech21 (the "Products") and details of the delivery services you have ordered from us. Please note that this email is an acknowledgement that Tech21 has received your order and is not an acceptance of your order. Acceptance of your order and the formation of (a) a contract of sale for the Products between Tech21 and you and (b) a contract for delivery services between us and you, will only take place after the order has been submitted and payment has been received by Tech21.
2.2 Orders can only be placed on our Website. Tech21's Customer Service team act on behalf of us in respect of any queries about delivery. Please provide us with an email address, order number, name on order and we will follow the process outlined in Clause 2.1. If you have not provided Tech21 with the above, Tech21 reserves the right to follow an alternative process, which will be notified to you at the time. In either case, acceptance of your order and the formation of (a) a contract of sale of the products between Tech21 and you and (b) a contract for delivery services between us and you, will take place once an order has been submitted and the transaction has been settled with Tech21.
3.1 All prices of our delivery services on the Website are stated in the currency specified for your country shipping terms and include any applicable VAT or sales tax payable.
3.2 We endeavour to ensure that all pricing information on Website is correct. Occasionally, however, an error may occur and our products or delivery services may be mispriced. If the correct price of our product or delivery services are lower than the price stated on the Website, we will charge you the lower amount and provide the delivery services. If the correct price of our product or delivery services is higher than the price stated on our Website, Tech21 will, at its discretion and on our behalf, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply products or delivery services to you at an incorrect price.
3.3 We may vary the prices of our product or delivery services listed on a Website at any time without notice.
3.4 From time to time, Tech21 may offer a promotion in where delivery charges are reduced, in some cases to zero.
3.5 The lowest price of a case featured in a promotion will be displayed on the Category page. Prices may vary between different colour cases in the same range. Please check the price when choosing your case before clicking the ‘Add to Bag’ button.
4. Payment terms
4.1 The cost for our products and delivery services will be itemised on the order confirmation issued by Tech21.
4.2 More information about the payment methods that Tech21 accepts and details of when an order will be charged to your account can be found in our FAQs section.
4.3 Please note that Tech21 accepts payment in the payment currency specified for the country of your selected shipping destination in our shipping terms.
4.4 You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card or payment method is valid and the inputted payment details correct. All credit/debit cardholders and any payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery of your order. We are not obliged to inform you of the reason for the refusal for security reasons.
4.5 We are not responsible for any additional charges or other amounts applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other methods of payment in accordance with your order.
4.6 If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Website, the final price may be charged in an alternative currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider. Tech21 will not be responsible for any cost, expense, charge or other liability incurred or suffered by you as a result of your card issuer or payment method provider charging you in a currency other than the currency set out on the Website.
Where we elect or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.
6. Delivery, title and risk
6.1 Tech21 provides delivery to you. When ordering, you will be offered our delivery service once you reach the delivery address details page. Orders will be sent to the delivery address that you have given on your order form. Tech21 cannot be held responsible if that delivery address is incorrect or incomplete. Please note that additional charges may be implemented to resend an order if the address is incorrect or incomplete and the order has been dispatched from our warehouse. Please note that we do not deliver to PO boxes. Please note that there are restrictions on the locations to which we deliver products purchased from a Website. Details of the locations to which we deliver are available from us on request. To find out more please contact us.
6.2 When you have selected your preferred delivery method from those offered for your selected shipping destination and provided your order has been accepted by us, your order shall be processed by Tech21.
Tech21 will endeavour to despatch your order in accordance with the estimated delivery times set out at shipping to which Tech21 cannot deliver on a next day basis or on a Saturday. Orders received after any specified “cut off” or “last order” time or on a day which is not a working day (that is any day on which the banks are open for business in London which is not a Saturday or a Sunday) will be processed on the next working day. Estimated delivery times will be calculated from the date on which the order is processed.
If you have selected any of Tech21 delivery services, your sole remedy for any failure by Tech21 to despatch your order in time for delivery within the relevant estimated delivery times for your shipping destination and selected delivery method shall be your right to cancel the relevant order and receive a full refund of any monies paid to Tech21 in respect of that order.
Please note that all delivery options available on our Website may not be available on any Application or the Website accessed using a mobile device.
6.3 Orders will only be dispatched once Tech21 receives payment in full for such products and delivery services.
6.4 We shall only be liable to you for any damage to the product that occurs between the time that your order has been dispatched from our warehouse and the time at which we deliver your order to you.
6.5 In the event that a product is subsequently imported into a country other than the country to which we delivered the Product, you shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof.
6.6 Please note we are currently not shipping to EU destinations via our UK website.
7. Intellectual property
7.1 All content (including, but not limited to, logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof) available on Website (the "Content"), is either owned or licensed by Tech21, and is protected by applicable copyright laws around the world. All such rights are reserved.
7.2 The "Tech21 Impactology” and “Tech21" trademark as well as all trademarks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos which appear on the products, Website, accessories or packaging, whether registered or not (the "Trademarks"), are and remain the exclusive property of Tech21 and/or its licensors and are protected by applicable trademark laws and treaties around the world. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. All such rights are reserved.
7.3 All other intellectual property rights (including, without limitation, registered or unregistered designs, copyrights and patents) in or related to Website, the products depicted and/or available on Website and any accessories items connected to such products, your order or any Website (the "Intellectual Property Rights") are and shall remain the exclusive property of Tech21 and/or its licensors and such Intellectual Property Rights are protected by applicable intellectual property laws and treaties around the world. All such rights are reserved
7.4 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
7.5 Please note your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We offer a one-year limited warranty on all tech21 products bought from tech21.com or Tech21’s authorized retailers and resellers worldwide. See our Warranty Policy for terms and conditions of warranty.
Impact Shield Only
Tech21 will not issue replacements for installation errors or improper use of the Impact Shield such as misalignment, peeling in the corners, air bubbles, self-inflicted damage to the screen shield and exposure to extremes of heat or cold which could damage the Impact Shield.
Tech21 will not issue a replacement Impact Shield due to the upgrade or loss of a device. A replacement for a faulty Impact Shield will only be issued for the same device as originally purchased.
For more info on our warranty please contact us.
A list of Tech21’s authorized retailers can be found on our Retailer Partners’ page.
9. Assignment, subcontracting
We reserve the right to transfer, assign, novate or sub-contract all or any of our rights and obligations under these Terms provided that your rights under these Terms are not adversely affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without our prior consent in writing.
10. Amendments to these terms
We reserve the right to make changes to these Terms at any time. You, and any contract between us will be subject to the version of these Terms in force at the time you order Products and the delivery services in question from us.
11. Events beyond our reasonable control
We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control.
12. Governing law and jurisdiction
These Terms and all transactions relating to Website are governed by English law and you, and we, hereby submit to the non-exclusive jurisdiction of the English courts.